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Maintenance packages can be modified to suit the individual or business. We provide free onsite consultations before any contractual obligation. Please contact us today if you are interested in IT services in the Charlotte, NC area.
If you’re not satisfied, for any reason, we will cancel the contract with no obligation.
We don’t want your money if you’re not amazingly happy. Hassle-free.
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| Description | No Plan | Basic | Standard | Premium |
|---|---|---|---|---|
| Monthly Fee Includes features below | No Monthly Charge | $15/$100 per Month Per PC/Server | $25/$150 per Month Per PC/Server | $50/$200 per Month Per PC/Server |
| Monthly Hours Included | 0 | 3 hours | 6 hours | 14 hours |
| Hourly On Site Rate | $100 /Hr | $75 /Hr | $50 /Hr | $25 /hr |
| Emergency Response Fee | $150 /hr | $100 /hr | $50 /hr | $25 /hr |
| Emergency Response Time | 4-6 Hours | 3 Hours | 2 Hours | 1 Hour or less |
| On-Site Scheduling of Technician | 1-4 Days | 1-2 Days | 1 Days | Same Day |
Services Included | ||||
| Phone & Remote Support | $30/half hr | |||
| Daily Monitoring of Server | ||||
| Virus Definition Updates | ||||
| Microsoft Security Updates | ||||
| Weekly or Monthly Server Reports | ||||
| Workstation Maintenance | ||||
| Quarterly Review Meeting | ||||
| Monthly Onsite Audit | ||||
| Third Party Application Issue Resolving | ||||
| AVG Antivirus License | ||||
| Spyware Monitoring and Removal | ||||
| Loaner PC Service | ||||
| Cloud Backup software | ||||
| Installation of New Hardware or Software | ||||
| Total Loss Recovery | ||||
| Warranty Parts Ordering | ||||
| User Account Administration | ||||
| Microsoft Exchange Management | ||||
| Router Management | ||||
| File Sharing Permission Administration | ||||
| Firewall/VPN Management |
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